Hall Area Transit is a public transportation system that has served the City of Gainesville and Hall County since 1983. Its mission is to provide efficient, effective and affordable public transportation that will allow riders to access jobs, retail shops, recreational facilities, medical/dental offices, social service agencies, government offices, and other important community sites.
Hall Area Transit is a key component in helping reduce traffic congestion and minimize air pollution. It also encourages new generations of Hall-countians to consider alternatives to driving in single occupancy vehicles. Public transportation supports our community in other ways too. It helps people that cannot drive; such as youth, seniors and persons with disabilities; to fully participate in and contribute to our vibrant community. Public transportation is a way for people to get connected and stay connected with others in the community!
What is WeGo?
WeGo is a new rideshare transportation service that uses a smartphone application and a fleet of 10-12 passenger vans to transport you around town. This service launched December, 14 2020.
How does it work?
Passengers can book a trip on a rideshare vehicle using the free WeGo app. Customers enter their pick-up and drop-off locations and a vehicle will pick them up within a block or two of their doorstep or a nearby location. Those who don’t have a smartphone to download the app can book a ride by phone, call 770-503-3333, Option 1. Wait time is typically 10 minutes or less so after booking trips, riders need to start walking to the virtual bus stop. "Click - Walk - Ride"
What are the hours of operation?
The WeGo service will be offered between 6 a.m. and 6 p.m. Monday through Friday. Services hours and days may increase in the future. WeGo will provide riders advance notice on any holiday-related schedule changes.
What are the service areas?
From December 2020 to June 2021, WeGo will only operate within the City of Gainesville. In July 2021, WeGo will expand into remaining parts of Hall County.
What is the normal wait time to be picked up by a WeGo driver?
Customers are able to view estimated wait times when they enter their pick up and drop off locations in the WeGo app. Wait times will vary depending on nearby driver availability but generally should not exceed 15 minutes in the City of Gainesville and 45 minutes in other parts of Hall County.
Will the WeGo Van come directly to me?
Depending on your location, the vans will pick you up directly from your location, or you may requested to walk 2-3 minutes to the closest safe intersection or business.
How do I pay?
Customers pay by credit card, debit card, or a prepaid card which is registered when they set up an account. Individuals may also purchase a voucher for a designated amount and use it to access the WeGo service.
How much will a single one-way ride cost?
At this time, we believe a single one-way trip will cost $3.
I don’t have a smartphone to download the WeGo app. Can I still book a ride?
WeGo has have a live support line. To schedule a ride by phone, call 770-503-3333, Option 1. You can call that number to book a ride if you have already set up a WeGo account. If you do not have an account, you can call that number to speak with a WeGo representative to set up an account.
Is WeGo accessible to persons with disabilities?
Absolutely, all WeGo vehicles are equipped with a ramp and spaces for two wheelchairs. The WeGo app has special features for visually and hearing and hearing impaired persons.
I live outside the current WeGo service area. Will WeGo ever be available to my Hall County neighborhood?
Absolutely, WeGo will debut within the City of Gainesville from December 2020 to June 2021, but will be available throughout Hall County effective July 2021.
With how many riders will I share a ride?
The number of individuals you will share a ride with will vary based on capacity and your chosen destination. The WeGo vans are equipped to seat 10 to 12 passengers at a time.
Who are the WeGo drivers?
WeGo drivers are employed by the City of Gainesville. Many of the drivers are the same men and women you have come to know who operate the Gainesville Connection and Dial-A-Ride bus services.
Is WeGo a public transit service?
Yes, WeGo is operated by the City of Gainesville and is funded in partnership with Hall County Government, Georgia Department of Transportation and the Federal Transit Administration.
Is WeGo accessible?
Absolutely, WeGo vehicles are equipped with a ramp for easy access and has spaces for two wheelchairs.
Can WeGo be hired out for private parties?
No, WeGo is a public transit service and cannot be hired for special events.
Gainesville Connection provides scheduled bus services throughout the City of Gainesville and parts of the City of Oakwood and unicorporated Hall County. Buses operate five days a week from 6:00 AM to 6:00 PM. Call 770.503.3333 for more information.
- All buses are equipped with Wheelchair Lifts and Seatbelts.
- All passengers are encouraged to Use Seatbelts.
- Smoking is Prohibited on all buses and at all bus stops.
- Smoking, Eating and Drinking are Prohibited on all buses.
- Packages are Limited to what one person can safely carry on board.
- Holiday Schedules will be posted on the buses.
- Exact Fare must be used when boarding bus.
- Reduced Fares must be approved by administrative staff at 687 Main St.
- Passengers who behave poorly will be removed from the buses.
- Unforeseen Events Will Delay the Buses so please plan accordingly.
$0.00 Children age 3, or under 42 inches in height
$1.00 Children & Adults ages 7 to 59
$0.50 Senior Citizens ages 60+ with valid Reduced Fare Card I.D.
$0.50 Persons with Disabilities with valid Reduced Fare Card I.D.
$1.50 One bus ride plus one transfer token for connecting bus ride.
$2.00 Daily Passes with Unlimited Rides – General Public
$1.00 Daily Passes with Unlimited Rides – Reduced Fare Cards
$30.00 Monthly Passes with Unlimited Rides - General Public Passengers
$20.00 Monthly Passes with Unlimited Rides – Reduced Fare Passengers
•Passenger must give exact fare to driver.
•Day Passes may be purchased with exact change from driver.
•Monthly Passes may be purchased from administrative office
•Reduced Fare Cards for seniors may be purchased for $3.00 with proper photo I.D. from administrative office.
•Reduced Fare Cards for persons with disabilities may be purchased for $3.00 with proper social security documentation.
ADA REASONABLE ACCOMODATIONS
- Hall Area Transit will provide mobility device accommodation provided the device does not exceed the lift capabilities in length and width and the weight of the chair or other mobility device, when occupied, does not exceed the manufacturers specified weight limit.
- The Bus Operator will assist individuals in safely boarding & exiting from the vehicles. The bus operator will also assist with proper securement of patrons with mobility devices. Individuals with mobility impairments who need special assistance in navigating to and from the vehicle should have a Personal Care Attendant (PCA) ride with them. When the scheduler is notified, PCA may ride for free.
- Persons using respirators or portable oxygen are permitted on vehicles.
- Service animals accompanying individuals with disabilities are permitted.
Reasonable Accommodation (modification of polices and practices)
Hall Area Transit will make reasonable modifications to polices, practices, or procedures when the modifications are necessary to avoid discrimination on the basis of a disability or to provide program accessibility to its services, subject to the limitations of Federal Regulations 37.169(c)(1)(3. Individuals requesting modifications to Hall Area Transit shall contact the American with Disabilities Act (ADA) Facility Representative and describe what they need in order to use the service. Individuals requesting modifications are not required to use the term “reasonable modification” when making a request. Call 770.503.3333 for more information.
ADA Complementary Service
The ADA Complementary Service known as Mobility Plus is available weekdays from 6am to 6pm and costs $2.00 for each one-way trip. Eliigible persons who live within ¾ miles of a Gainesville Connection bus route, but cannot safely navigate streets to access the Gainesville Connection bus can apply for the ADA Complementary Service. ADA approved riders can call and receive a ride directly to a Gainesville Connection bus stop or to their desired destination. To apply for ADA Complementary Service or to comment about the service, please call Community Service Center Director, Phillippa Lewis Moss at 770.503.3333 or TTY 1-800 –255-0056.
Dial-A-Ride operates weekdays from 7am to 5pm. Riders can call ahead 48+ hours to reserve van service that comes directly to them and takes them directly to where they want to go. The fare for this service starts at $2.00 and increases with each additional mile traveled. Call 770.503.3333 for more information.
Americans with Disabilities
- Lift-equipment is available on Hall Area Transit vehicles to meet Americans with Disabilities Act requirements. Individuals who use mobility devices, such as a wheelchair or scooter, must conform to the "common wheelchair" dimensions as set forth under the Federal Register, vol. 56 No 173, 1991, Rules and Regulations. A "common wheelchair" is not larger than 30 inches wide and 48 inches long, and more than 600 pounds, when occupied.
- The Bus Operator will assist individuals in safely boarding & exiting from the vehicles. Individuals with mobility impairments who need special assistance in navigating to and from the vehicle should have a Personal Care Attendant (PCA) ride with them. When the Bus Operator is notified, PCAs may ride for free. Call 770.503.3333 for more information.
Hall Area Transit receives funding from the Federal Transit Administration, the Georgia Departments of Transportation and Human Services, the City of Gainesville, Hall County, and fares from riders.
For additional information, route map or schedule, please contact Hall Area Transit at 770-503-3333 or TTY 1-800 –255-0056.or email firstname.lastname@example.org.
TO REPORT A CONCERN OR MAKE A COMPLAINT PLEASE CONTACT PHILLIPPA LEWIS MOSS AT 770-503-3333 or or TTY 1-800 –255-0056).
A TITLE VI CIVIL RIGHTS COMPLAINT FORM IS AVAILABLE ON THIS SITE IN A PDF FORMAT.
Hall Area Transit Officials reserve the right to refuse service or remove any rider who jeopardizes the comfort and / or safety of other persons.