Water Resources

 
Directions

757 Queen City Parkway
Gainesville, GA 30501

Contact the Water Resources Department
Link: Water Resources Page

Customer Service: 770-535-6878
Fax: 770-538-2414

Hours: 8:00 a.m. to 5:00 p.m.
COVID-19 update: Drive-thru services available, the lobby is closed.

Emergencies (Nights, Weekend, Holidays): 770-535-6877
Call Before You Dig: 1-800-282-7411

Director's Office
Phone:
770-538-2400
Fax: 770-535-5634


Staff
Name Title Email Phone
Lunsford, Erik Coordinator   770-532-7462
MacGregor, Linda Director    

Customer Service 
Directions

757 Queen City Parkway SW
1st Floor
Gainesville, GA 30501

757 Queen City Parkway
Gainesville, GA 30501

770-535-6878

770-535-6877

770-538-2414

Contact Customer Service
Link: Customer Service Page

Hours
Monday through Friday
8 am to 5 pm
COVID-19 update: Drive-thru services available, the lobby is closed.

Staff
Name Title Email Phone
Ward, Renee Customer Service Manager   770-535-6878

Engineering & Construction 
Directions

757 Queen City Parkway
Gainesville, GA 30501

770-531-2662

770-538-2411



Environmental Services 
Directions

757 Queen City Parkway
Gainesville, GA 30503

770-532-7462

770-534-1955


Responsibilities
  • Education/Presentations
  • Industrial Pretreatment
  • Plumbing Retrofit Program
  • Taste, Odor, Well Water Testing
  • Water Quality


Flat Creek Water Reclamation Facilities (WRF) 

770-532-6192

770-538-4982



Lakeside Water Treatment Plants 

770-297-5492

770-538-4947



Linwood Water Reclamation Facilities (WRF) 

770-535-0134



Riverside Water Treatment Plants 

770-536-5722

770-538-2443



Utilities Purchasing 
Directions

757 Queen City Parkway
Gainesville, GA 30501

770-531-2663

770-531-2672



Water & Sewer Repairs Shop 
Directions

757 Queen City Parkway
Gainesville, GA 30501

770-535-6881


Responsibilities
  • Leaks
  • Pressure Problems
  • Red Water
  • Water/Sewer Main Break