Department of Water Resources Customer Portal
Please use the following link to access the portal: https://my-gnvl.sensus-analytics.com/
You will need your account number and the name on the account, last name then first name (with a space between them.) If you are a business of any type, please list it exactly as it is on your bill.
Examples:
Account Number – 012345-001
Name – Smith John
Business – The Acme Company
If you have additional questions that you do not find an answer to either here or in the attached PDF files on this page, please call 770-535-6878 to speak to a Customer Service Representative. You can also send an email to customer-portal@gainesville.org.
Note: The customer portal is currently only available to our Advanced Metering Infrastructure (AMI) customers, also known as FlexNet. If you are a Automated Meter Reading (AMR) customer, also called RadioRead, you are not eligible for this service. Please contact us if you have questions about the type of customer you are.
 | Customer Portal Signup Instructions |
| Customer Portal Use Instructions |