770.535.6865

Department of Water Resources Customer Portal

 

Please use the following link to access the portal: https://my-gnvl.sensus-analytics.com/

 

You will need your account number and the name on the account, last name then first name (with a space between them.) If you are a business of any type, please list it exactly as it is on your bill.

Examples:

Account Number – 012345-001

Name – Smith John

Business – The Acme Company

If you have additional questions that you do not find an answer to either here or in the attached PDF files on this page, please call 770-535-6878 to speak to a Customer Service Representative.  You can also send an email to customer-portal@gainesville.org.

 

Note: The customer portal is currently only available to our Advanced Metering Infrastructure (AMI) customers, also known as FlexNet.  If you are a Automated Meter Reading (AMR) customer, also called RadioRead, you are not eligible for this service. Please contact us if you have questions about the type of customer you are.