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WeGo will have a live support line. That number will be posted to this website a few weeks before the service is launched. You can call that number to book a ride if you have already set up a WeGo account. If you do not have an account, you can call that number to speak with a WeGo representative to set up an account.
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Passengers can book a trip on a rideshare vehicle using the free WeGo app. Customers enter their pick-up and drop-off locations and a vehicle will pick them up within a block or two of their doorstep or a nearby location. Those who don’t have a smartphone to download the app can book a ride by phone.
The WeGo service will be offered between 6 a.m. and 6 p.m. Monday through Friday. Services hours and days may increase in the future. WeGo will provide riders advance notice on any holiday-related schedule changes.
From December 2020 to June 2021, WeGo will only operate within the City of Gainesville. In July 2021, WeGo will expand into the remaining parts of Hall County.
Customers are able to view estimated wait times when they enter their pick up and drop off locations in the WeGo app. Wait times will vary depending on nearby driver availability but generally should not exceed 15 minutes in the City of Gainesville and 45 minutes in other parts of Hall County.
Depending on your location, the vans will pick you up directly from your location, or you may request to walk 2 to 3 minutes to the closest safe intersection or business.
Customers pay by credit card, debit card, or a prepaid card which is registered when they set up an account. Individuals may also purchase a voucher for a designated amount and use it to access the WeGo service.
At this time, we believe a single one-way trip will cost $3.
Absolutely, all WeGo vehicles are equipped with a ramp and spaces for two wheelchairs. The WeGo app has special features for visually and hearing and hearing-impaired persons.
Absolutely, WeGo will debut within the City of Gainesville from December 2020 to June 2021 but will be available throughout Hall County effective July 2021.
The number of individuals you will share a ride with will vary based on capacity and your chosen destination. The WeGo vans are equipped to seat 10 to 12 passengers at a time.
WeGo drivers are employed by the City of Gainesville. Many of the drivers are the same men and women you have come to know who operate the Gainesville Connection and Dial-A-Ride bus services.
Yes, WeGo is operated by the City of Gainesville and is funded in partnership with Hall County Government, Georgia Department of Transportation, and the Federal Transit Administration.
Absolutely, WeGo vehicles are equipped with a ramp for easy access and have spaces for two wheelchairs.
No, WeGo is a public transit service and cannot be hired for special events.