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1. How does it work?

Passengers can book a trip on a rideshare vehicle using the free WeGo app. Customers enter their pick-up and drop-off locations and a vehicle will pick them up within a block or two of their doorstep or a nearby location. Those who don’t have a smartphone to download the app can book a ride by phone.

2. What are the hours of operation?

The WeGo service will be offered between 6 a.m. and 6 p.m. Monday through Friday. Services hours and days may increase in the future. WeGo will provide riders advance notice on any holiday-related schedule changes.

3. What are the service areas?

From December 2020 to June 2021, WeGo will only operate within the City of Gainesville. In July 2021, WeGo will expand into the remaining parts of Hall County.

4. What is the normal wait time to be picked up by a WeGo driver?

Customers are able to view estimated wait times when they enter their pick up and drop off locations in the WeGo app. Wait times will vary depending on nearby driver availability but generally should not exceed 15 minutes in the City of Gainesville and 45 minutes in other parts of Hall County.

5. Will the WeGo Van come directly to me?

Depending on your location, the vans will pick you up directly from your location, or you may request to walk 2 to 3 minutes to the closest safe intersection or business.

6. How do I pay?

Customers pay by credit card, debit card, or a prepaid card which is registered when they set up an account. Individuals may also purchase a voucher for a designated amount and use it to access the WeGo service.

7. How much will a single one-way ride cost?

At this time, we believe a single one-way trip will cost $3.

8. I don’t have a smartphone to download the WeGo app. Can I still book a ride?

WeGo will have a live support line. That number will be posted to this website a few weeks before the service is launched. You can call that number to book a ride if you have already set up a WeGo account. If you do not have an account, you can call that number to speak with a WeGo representative to set up an account.

9. Is WeGo accessible to persons with disabilities?

Absolutely, all WeGo vehicles are equipped with a ramp and spaces for two wheelchairs. The WeGo app has special features for visually and hearing and hearing-impaired persons.

10. I live outside the current WeGo service area. Will WeGo ever be available to my Hall County neighborhood?

Absolutely, WeGo will debut within the City of Gainesville from December 2020 to June 2021 but will be available throughout Hall County effective July 2021.

11. With how many riders will I share a ride?

The number of individuals you will share a ride with will vary based on capacity and your chosen destination. The WeGo vans are equipped to seat 10 to 12 passengers at a time.

12. Who are the WeGo drivers?

WeGo drivers are employed by the City of Gainesville. Many of the drivers are the same men and women you have come to know who operate the Gainesville Connection and Dial-A-Ride bus services.

13. Is WeGo a public transit service?

Yes, WeGo is operated by the City of Gainesville and is funded in partnership with Hall County Government, Georgia Department of Transportation, and the Federal Transit Administration.

14. Is WeGo accessible?

Absolutely, WeGo vehicles are equipped with a ramp for easy access and have spaces for two wheelchairs.

15. Can WeGo be hired out for private parties?

No, WeGo is a public transit service and cannot be hired for special events.