Show All Answers

1. How do I apply for service?
2. How do I transfer service?
3. When will my water be turned on?
4. Is there a connection/disconnection fee?
5. Do I have to pay a deposit?
6. Can I get my deposit back?
7. What are the current water and sewer rates?
8. How do I close my account?
9. When can the water be turned off?
10. How many days do I have to pay my bill before I receive a late fee?
11. Can my billing cycle be changed to coincide with the day I get paid?
12. What is the Account Service Fee on my bill?
13. What forms of payments do you accept?
14. Is there a fee for making my payment by credit card?
15. Can I make an online payment?
16. Can I view my account online?
17. Can I have a copy of my account history?
18. Where do I send my payment?
19. Who do I make the check payable to?
20. What are your office hours?
21. My payment is past due. Can I leave it in the drop box?
22. If my service is disconnected for nonpayment, why do I have to pay an extra deposit if I already have one?
23. What is a CCF?
24. How many gallons are in a CCF?
25. How can I locate my meter?
26. Why is my bill high?
27. How can I alter/change the name on my account?
28. Do you offer landlord agreements?
29. Who do I contact if I want to purchase a new water meter?
30. Who do I contact for information on backflows?
31. What are the current outdoor watering restrictions?
32. Who do I contact if I have questions about the Oakwood Debt Service on my water bill?
33. Who do I contact if I have questions about the Braselton Rates on my water bill?
34. Who do I contact if I have questions about the Flowery Branch Sewer Rates on my water bill?
35. Who do I contact if I have questions about the Hall County Sewer Rates on my water bill?
36. Does Gainesville have the same problems with lead as Flint Michigan?
37. What is conservation pricing?