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1. Who do I call if my street light is out?

Georgia Power maintains most street lights within Gainesville City limits. Report an outdoor light outage with Georgia Power by visiting the utility's website.

Outside Gainesville City limits, most street lights are maintained by Jackson EMC. To report an outdoor light outage with Jackson EMC, call 1-800-462-3691 and select Option 1, then follow the instructions.

2. My water has an unusual smell. Who do I contact?

If you have City water, please contact the water department using the Contact Us - Water Resources - Customer Service form or call customer service at 770-535-6878. You can also find more information about the City of Gainesville Water Resources Department here.

3. Natural Gas Providers

City of Gainesville residents may choose their natural gas provider from the following local utilities:

• Liberty Utilities | georgia.libertyutilities.com | 1-855-216-6305
• Atlanta Gas Light | atlantagaslight.com | Atlanta Gas Light offers several marketers to choose from. View the website for options and contact information.

If your property is new construction or a location where natural gas service has been disconnected for more than six months, you must have a permit to establish a natural gas connection. Contact the City of Gainesville's Building Inspection Services Division at 770-531-6584 for details. Find more information about this division and links to various applications and forms via the Building Inspection Services Division webpage.

4. Power Providers

There are two providers of electricity in the City of Gainesville. If you're unsure of your provider, look at your power meter. A Georgia Power meter will say "Southern Company" and Jackson EMC will say "Jackson EMC":

• Georgia Power | georgiapower.com | Residential, 1-888-660-5890; Business, 1-888-655-5888
• Jackson EMC | jacksonemc.com | 1-800-462-3691 | Gainesville Office, 1000 Dawsonville Hwy., 770-536-2415

5. Water & Sewer Provider

Water Service

The City of Gainesville Department of Water Resources provides water to almost all Hall County residents.

New Customers or New Meters

Use the Application for Service for new customers form.

Current Customers Transferring Service

Use the Transfer of Service form.

If you have questions, contact Customer Account Services at 770-535-6878.

Sewer Service

The City of Gainesville Department of Water Resources provides and maintains sewer lines for customers located inside city limits of Gainesville, and it also bills for sewer service located in other municipalities including Hall County, Braselton, Oakwood and Flowery Branch. 

Customers within the city limits should contact Customer Account Services at 770-535-6878. Questions regarding sewer outside the city limits should be directed to the provider; for example, Hall County Sewer Services or City of Flowery Branch Water/Wastewater.

Garbage and Recycling

City water and sewer automatically includes garbage and recycling services if the location is within the city limits proper and is residential. You cannot opt out of sanitation services. To learn more, review the Garbage & Recycling Provider FAQ or visit the Solid Waste webpage.

6. Garbage & Recycling Provider

If you live within Gainesville's city limits and your property is residential, garbage and recycling is automatically provided by The City of Gainesville Solid Waste Department and is included with the billing of your City of Gainesville water and sewer account. 

Exceptions to this rule with no city sanitation: Cresswind at Lake Lanier, Copper Springs, Sandridge Commons, The Bluffs at Lanier and Chicopee Crossing.

You will first set up your new service with the Department of Water Resources. Review the Water & Sewer Providers FAQ for information on creating a new account with the Department of Water Resources.

Learn your residence's assigned garbage collection day by calling 770-532-0493. More information can be found on the Solid Waste webpage.