Show All Answers

1. What can I do if I think I have a leak?

Leaking toilets are a common cause of leaks. To check for a leak in your toilet, place food coloring or leak tablets into the back of the toilet (pour it into the tank, not into the bowl). Do not flush. If color appears in the bowl within 30 minutes, you may have a leak (once you flush color will enter the bowl). You may also pick up leak tablets in our lobby (757 Queen City Parkway) or call customer service at 770-535-6878 to have some mailed to you.

If you suspect that you may have a leak and are unable to locate it or repair it yourself, please contact a plumber. View step-by-step instructions for locating leaks (PDF).

2. Who is responsible for the repairs if I have a leak?

The property owner is responsible for all maintenance and repair of their water service line from the water meter to the building. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property’s water system connects to the water meter.

Water Resources Department is responsible for pipes on the "street side" of the water meter, including all service lines and water mains extending throughout the community.

3. Who do I contact if there is water gushing from my meter box or running down the street?

Please contact our water and sewer repairs shop at 770-535-6881.

4. Who do I contact if I have a sewer backup?

Please contact our water and sewer repairs shop at 770-535-6881.

5. Who can I contact for water quality questions or concerns?

You may contact Environmental Services at 770-532-7462.

6. Who can I contact for questions regarding hardness of water?

You may contact Environmental Services at 770-532-7462.

7. What can I do if I think my meter was misread?

You may contact customer service at 770-535-6878.