Can I get my deposit back?

If you have an active account, after 24 complete months of good payment history (no more than 2 penalties in a 24 month period,) a customer’s deposit will automatically be applied to their current water account.

When an account is closed, if the customer does not have an active water account or have any monies due then the remaining deposit amount will be refunded back to the customer. If there is a current water account or monies due the deposit will be applied there first.

Show All Answers

1. What is a Lifeline Rate?
2. How do I apply for service?
3. How do I transfer service?
4. When will my water be turned on?
5. Is there a connection/disconnection fee?
6. Do I have to pay a deposit?
7. Can I get my deposit back?
8. What are the current water and sewer rates?
9. How do I close my account?
10. When can the water be turned off?
11. How many days do I have to pay my bill before I receive a late fee?
12. Can my billing cycle be changed to coincide with the day I get paid?
13. What is the Account Service Fee on my bill?
14. What forms of payments do you accept?
15. Is there a fee for making my payment by credit card?
16. Can I make an online payment?
17. Can I view my account online?
18. Can I have a copy of my account history?
19. Where do I send my payment?
20. Who do I make the check payable to?
21. My payment is past due. Can I leave it in the drop box?
22. What are your office hours?
23. If my service is disconnected for nonpayment, why do I have to pay an extra deposit if I already have one?
24. What is a CCF?
25. How many gallons are in a CCF?
26. How can I locate my meter?
27. Why is my bill high?
28. How can I alter/change the name on my account?
29. Do you offer landlord agreements?
30. Who do I contact if I want to purchase a new water meter?
31. Who do I contact for information on backflows?
32. What are the current outdoor watering restrictions?
33. Who do I contact if I have questions about the Oakwood Debt Service on my water bill?
34. Who do I contact if I have questions about the Braselton Rates on my water bill?
35. Who do I contact if I have questions about the Flowery Branch Sewer Rates on my water bill?
36. Who do I contact if I have questions about the Hall County Sewer Rates on my water bill?
37. Does Gainesville have the same problems with lead as Flint Michigan?
38. What is conservation pricing?
39. How can I plan ahead for the cost of my monthly residential water/wastewater bill?
40. Can you explain the proper way to read a water bill?