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The original item was published from 8/8/2023 12:17:00 PM to 8/16/2023 3:29:01 PM.

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Posted on: July 28, 2023

[ARCHIVED] WeGo evening fare increase to take effect Sept. 1

GAINESVILLE, Ga. (July 28, 2023) – Starting Friday, Sept. 1, the cost of WeGo rides taken after 6:30 p.m. will increase from $2 to $4 for the first 5 miles.

WeGo provides on-demand vanpool service to residents and visitors seeking rides to and from destinations in Gainesville-Hall County. Since the City of Gainesville, specifically Hall Area Transit (HAT), expanded WeGo in July 2021 from operating only within city limits to all of Hall County, data shows 90% of passengers pay the minimal fee of just $2 for rides 5 miles and under.

“As a public transit agency, we want to offset our cost with farebox revenue, but we don’t want to do so at the risk of harming transit-dependent individuals,” said Community Service Center Director Phillippa Lewis Moss, who oversees HAT.

Moss added that some 5.1% of Hall County households don’t have a vehicle and depend on public transit services such as WeGo. HAT hopes that upping the base evening fare will help reserve more rides for customers who don’t have access to other means of transportation.

The decision by the City through HAT to increase the evening fare comes after a series of successful public hearings and a month-long advertising push communicating the fare increase via media coverage, posted notices, social media, email blasts, etc.

In addition to increasing the base evening fare, Moss originally proposed upping the cost of each additional mile traveled beyond the first 5 miles from 50 cents to $1. However, given client feedback during the public hearing process, she decided against it.

Moss stated in June 2023 the demand for WeGo service has continued to rise since launching in December 2020, evidenced by HAT witnessing its highest ridership number ever the week of June 9, when the system tallied 2,200 completed trips.

“The City credits this astounding success to the recent hiring and training of 10 new vehicle operators this summer, who are helping make WeGo accessible to even more customers during operating hours,” she said.

HAT has remained open and honest about its past struggles to meet demand, mainly due to difficulty hiring reliable and qualified drivers.

Learn more about WeGo, including hours of operation and how to book a ride, here.

El aumento de la tarifa nocturna de WeGo entrará en vigencia el 1 de Septiembre
Viajes después de las 6:30 p.m. seran $4 de 5 millas; sin aumento de tarifa por kilometraje adicional

GAINESVILLE, Georgia (28 de Julio de 2023): A partir del Viernes 1 de Septiembre, el costo de los viajes de WeGo realizados después de las 6:30 p.m. aumentarán de $2 a $4 por las primeras 5 millas.

WeGo ofrece servicio de vanpool a pedido para residentes y visitantes que buscan viajes hacia y desde destinos en el condado de Gainesville-Hall. Dado que la ciudad de Gainesville, específicamente Hall Area Transit (HAT), amplió WeGo en Julio de 2021 de operar solo dentro de los límites de la ciudad a todo el condado de Hall, los datos muestran que el 90% de los pasajeros pagan la tarifa mínima de solo $2 por viajes de 5 millas o menos.

“Como agencia de transporte público, queremos compensar nuestro costo con los ingresos de la caja de viajes, pero no queremos hacerlo a riesgo de perjudicar a las personas que dependen del tránsito," dijo la directora del Centro de Servicios Comunitarios, Phillippa Lewis Moss, quien supervisa HAT.

Moss agregó que alrededor del 5.1% de los hogares del condado de Hall no tienen un vehículo y dependen de los servicios de transporte público como WeGo. HAT espera que el aumento de la tarifa nocturna ayude a reservar más viajes para los clientes que no tienen acceso a otros medios de transporte.

La decisión de la Ciudad a través de HAT de aumentar la tarifa base nocturna; se produce después de una serie de audiencias públicas exitosas y un impulso publicitario de un mes de duración que comunica el aumento de la tarifa a través de la cobertura de los medios, avisos publicados, redes sociales, correos electrónicos masivos, etc.

Además de aumentar la tarifa nocturna base, Moss originalmente propuso aumentar el costo de cada milla adicional recorrida más allá de las primeras 5 millas de 50 centavos a $1. Sin embargo, repuesta del cliente durante el proceso de audiencia pública, decidió no hacerlo.

Moss declaró en Junio de 2023 que la demanda del servicio WeGo ha seguido aumentando desde su lanzamiento en Diciembre de 2020, como lo demuestra HAT, que fue testigo de su mayor número de pasajeros en la semana del 9 de Junio, cuando el sistema registró 2200 viajes completos.

“La Ciudad atribuye este asombroso éxito a a la reciente contratación y capacitación de 10 nuevos operadores de vehículos este verano, que están ayudando a que WeGo sea accesible para más clientes durante el horario de atención," dijo.

HAT se ha mantenido abierto y honesto sobre sus luchas pasadas para satisfacer la demanda, principalmente debido a la dificultad de contratar conductores confiables y calificados.

Obtenga más información sobre WeGo, incluido el horario de atención y cómo reservar un viaje, aquí.

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