Customer Account Services

Have Questions?

If you have questions about your water or sewer bill, Gainesville Department of Water Resources customer service representatives can be reached at 770-535-6878 from 8 a.m.-5 p.m. Monday-Friday.


Payments are due within 20 days of the bill date. Checks may be mailed to:

City of Gainesville
757 Queen City Parkway SW
Gainesville, GA 30501

Cash, checks and credit card payments may be made from 8 a.m.-5 p.m. Monday-Friday at the drive-thru or walk-up window at the address listed above. You may call 770-535-6878 to make a payment with your credit/debit card 24 hours a day or from 8 a.m.-5 p.m. Monday-Friday with a live representative. You may also make a web payment or submit a payment from your bank via bill pay.

When the office is closed, your payment plus the remittance section of the bill may be placed in one of the envelopes provided for your convenience and dropped in the night deposit box located on the drive-thru side of the building. The City of Gainesville is not responsible for cash deposited in this manner.

How To Read Your Bill

Need help making sense of your water/wastewater bill? This page can help explain each part of your monthly statement.

Residential Bill Calculator

How can customers plan ahead for the cost of their monthly residential water/wastewater bill, you ask? The City of Gainesville offers residential users a water and wastewater bill estimator calculator, available here. Wastewater rates are not applicable for Hall County, Braselton, Flowery Branch or Oakwood customers.

Additional Information

For assistance, please contact Customer Service.

Water & Sewer Rates