Water Resources

A Message from the Director

It is our goal at the City of Gainesville Department of Water Resources to provide our customers with an outstanding level of service and to ensure that Gainesville and Hall County residents have a continuous supply of the highest quality water and sanitary sewer service. We consistently strive to meet the demands of our increasingly growing population while maintaining customer service and keeping our rates as low as possible for our customers.

The City of Gainesville Department of Water Resources is the winner of many state and national awards for quality and operations. We take pride in these achievements and look forward to continued excellence through dedication, education, and preservation of our most precious resource - water. Our knowledgeable staff is here to help you. Please let us know if we can be of assistance.

Fun Facts: Did You Know?

The City of Gainesville Department of Water Resources currently maintains over 1,600 miles of underground water and sewer pipeline which is nearly equivalent to a continuous pipeline from Gainesville, Georgia to Salt Lake City, Utah.

Water & Sewer Rates

Important Changes

You will receive an email from cservice@gainesavillega.gov if you have your water account set up for autopay. The email will include the following:

You are receiving this notice because your email address is associated with an account that is set up for autopay.

Department of Water Resources will be changing to a new payment processor for online bills. Your online account information will transfer to the new processor with the exception of “Your Saved Payment Methods”.

After the transition, you will be required to re-save your payment method and reinstate your autopay.

This transition will take place on Tuesday, June 28, 2022. After the transition, you will receive an email from noreply@merchanttransact.com requesting that you update your payment information. Please follow the instructions within this email to reinstate your autopay.

If you have any questions, please reach out to Customer Service 770-535-6878.