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Public Utilities

A Message from the Director

It is our goal at the City of Gainesville Public Utilities Department to provide our customers with an outstanding level of service and to ensure that Gainesville and Hall County residents have a continuous supply of the highest quality water and sanitary sewer service.  We consistently strive to meet the demands of our increasingly growing population while maintaining customer service and keeping our rates as low as possible for our customers.

The City of Gainesville Public Utilities Department is the winner of many state and national awards for quality and operations.  We take pride in these achievements and look forward to continued excellence through dedication, education, and preservation of our most precious resource – water.  Our knowledgeable staff is here to help you. Please let us know if we can be of assistance.

Public Utilities Director Kelly J. Randall, P.E.
757 Queen City Parkway, SW
Gainesville, GA 30501
Phone: 770-538-2400
Fax:  770-535-5634

customerservice@gainesville.org
krandall@gainesville.org