Contact Us

The Public Utilities Administration Building is located at:

757 Queen City Parkway
Gainesville, GA 30501 


Emergencies (Nights, Weekend, Holidays)           770-535-6877
Backflow Prevention/Inspection                                770-297-5443
Call Before You Dig                                                  1-800-282-7411
Construction Services                                              770-531-2662
Customer Service                                                     770-535-6878
                                                                                customerservice@gainesville.org
Director’s Office                                                        770-538-2400
Engineering                                                              770-535-6892
Environmental Services                                            770-532-7462
  • Industrial Pretreatment
  • Water Quality
  • Plumbing Retrofit Program
  • Taste, Odor, Well Water Testing
  • Education/Presentations

Water Violators Hotline                                             770-533-5871
                                                                                  waterviolators@gainesville.org

Meter Sales                                                               770-533-5841
                                                                                  metersales@gainesville.org
Solid Waste (Trash removal & recycling)                   770-532-0493
Utilities Purchasing                                                    770-531-2663
Water & Sewer Repairs Shop                                    770-535-6881
  • Pressure Problems
  • Leaks
  • Red Water
  • Water/Sewer Main Break
Water Treatment Plants:
Lakeside                                                                    770-297-5492                                           
Riverside                                                                    770-536-5722
Water Reclamation Facilities(WRF):
Flat Creek                                                                  770-532-6192
Linwood                                                                      770-535-0134
 
 
 
Fax Numbers
Billing                                                                        770-538-2416
Customer Service                                                     770-538-2414
Director’s Office                                                        770-535-5634
Distribution & Collection                                           770-536-9638
Engineering & Construction Services                       770-538-2411
Environmental Services                                            770-534-1955
Lakeside Water Treatment Plant                              770-538-4947
Utilities Purchasing Office                                         770-531-2672
Riverside Water Treatment Plant                             770-538-2443
Water Reclamation Facility                                       770-538-4982