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CUSTOMER ACCOUNT SERVICES If you have questions about your water or sewer bill, our Customer Service Representatives can be reached at: 770-535-6878 Payments are due within 20 days of the bill date. Checks may be mailed to: City of Gainesville Cash, checks and credit card payments may be made in the Customer Account Services Department located on the first floor of the Public Utilities Administration Building at the address listed above Our convenient drive-through windows are open from 7:00 AM to 6:00 PM Monday through Friday. Inside windows are open from 8:00 AM to 5:00 PM. Credit card payments can be made by phone by calling 770-535-6878, 24 hours a day thru our automated phone attendant. When the office is closed, your payment plus the remittance section of the bill may be placed in one of the envelopes provided for your convenience, and dropped in the Night Deposit Box located on the drive through side of the building. The City of Gainesville is not responsible for cash deposited in this manner |
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